Shipping
You can track your order here: https://www.thebutterflychokers.com/tracking-orders/. If you have further questions, you can contact us at thebutterflychokers.com.
We have a processing time of 1-3 business days, although it is usually on the shorter side. During holidays, our processing time will be increased due to the increased volume of orders.
When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.
Shipping is depended on the shipping company in different countries and takes about 3-8 business days.
For more information, please check SHIPPING & DELIVERY
For international orders, rates and shipping time differ from country to country, for more details, please check SHIPPING & DELIVERY
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.
We can change your address if you message us within 24 hours. If you message us after, we may be able to change it, but it is not guaranteed as it may have already been shipped out. We try to work on our orders as soon as they are in!
The package may be returned for the following reasons:
Wrong or incomplete address
Invalid phone number
Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.
Yes! We accept returns within 30 days of the order date. Items must be unworn with original packaging.
US Orders: Send your jewelry back within 30 days of ordering. The shipping cost for the return will be the buyer responsablility
Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed.
Order & Payment
The following methods of payment are accepted:
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
PayPal
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
We’ll do our best to change your order if you message us within 24 hours. If you message us after, we can’t guarantee that it’ll be changed as it may have already been shipped out. We try to work on our orders as soon as they are in!
You can cancel your order within the hour that it is placed. After that, it may already be in production, and we will not be able to cancel it.
Quality
You can follow these instructions to increase your jewelry’s longevity & luster:
– Wipe your jewelry after each wear with a soft, gentle cloth.
– Store your jewelry in a sealed zip bag when not in use.
– Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray.
– Avoid sleeping in jewelry to prevent unnecessary wear and tear.
– If your jewelry is looking dull, you can polish it right up with a polishing cloth!
– To clean them, wash with lukewarm water and unscented soap.
We do not recommend it. We recommend removing your gold plated pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water